- What is the Mad Lane Tour ?
The Mad Lane Tour was set up during the restart / restart of the brand. We make ephemeral sales throughout France during a given period.
- Can we exchange an item in the website ?
It is not possible to make an exchange in the website. All return will be subjected to a refund.
- How to return one or several items ?
For each order we put in your parcel all the process to return your item.
You will find below the procedure to create a return form :
- Connect you to MY ACCOUNT
- Click on ORDER HISTORY AND DETAILS
- Then click on your order, on the right on DETAILS
- Go down on the page and select the item you want return by indicating below the reason of return
- Click on CREATE A RETURN FORM
- You will receive a mail of confirmation
- Then go back to MY ACCOUNT
- Click on MY MERCHANDISE RETURN
- Print your RETURN FORM to put in your parcel
- Send it to the address mentioned on the return form.
- Do you deliver only in France ?
We deliver all over France and all over the world free of charge in standard delivery.
- Where can we find your shops ?
We made the choice to no longer have any shop but to come back with a new concept and a new method of distribution in the form of a GIRBAUD TOUR with ephemeral sales throughout France and some other countries.
- How to be informed about your upcoming MadLane Tour sales ?
You have to subscribe to our newsletter / Il vous suffit de s’inscrire à notre newsletter en remplissant le champ tout en bas de la page : www.qudownload.com
- Can we return an item bought in a Pop Up Store ?
You cannot return an item if you bought it in our Pop Up Store. We take in charge only return for items bought in the e-shop.
- What is the repayment term ?
The refund period is 14 working days maximum.
- Do you offer fast delivery ?
Yes we offer the express delivery fee in 24 hours for France : 25€
Other countries 48H/72H : 30€